Refund policy

Refund, Cancellation & Exchange Policy

We want to ensure that every order reaches you safely and in good condition. Please read the following policy before placing your order.

Order Cancellation

Orders can be cancelled and refunded within 2 hours of placing the order.
After 2 hours, orders may be processed for shipment and cannot be cancelled or refunded due to a change of mind.
Once an order has been processed or shipped, cancellation is no longer possible.

Exchange Policy

If you receive a product and the size does not fit you correctly, you may request an exchange for the correct size.

Exchange requests must be made within 3 days of receiving your order.
To initiate an exchange, please contact us at nocapatelier@gmail.com with your order number and the size you would like to exchange for.
An exchange charge of ₹200 must be paid upfront before the exchange process is initiated.
Once the ₹200 exchange charge has been received, we will arrange a pickup of the product from your address.
The product will typically reach us within 2–3 days after pickup.
Please ensure that the product is returned in the same packaging and with all original tags attached.
Once we receive the product, it will undergo a quality check to ensure that it is in suitable condition for exchange.
If the product passes the quality check, we will inform you through WhatsApp or email.
After approval, we will create and ship a new order for the requested size.
The complete exchange process may take approximately 5–8 days, depending on pickup, quality-check, and delivery timelines.

An exchange may not be approved if the product has been worn, washed, damaged, altered, or returned without its original tags and packaging.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or has another issue caused during shipping or fulfillment, please contact us at nocapatelier@gmail.com within 7 days of receiving your order.

Please provide your order number and clear photographs/videos showing the issue where applicable.
After reviewing the issue, we may offer a replacement or refund, depending on the circumstances.
Approved refunds will be issued to the original payment method, subject to the processing time of your payment provider.

Shipping Issues

If your order is lost, arrives damaged, or you experience another significant shipping-related issue, please contact us at nocapatelier@gmail.com within 7 days of receiving the order (or the expected delivery date, where applicable).

We will review the issue and provide an appropriate resolution, which may include a refund or replacement.