Refund & Cancellation Policy

We want to ensure that every order reaches you safely and in good condition. Please read the following policy before placing your order.

Order Cancellation

• Orders can be cancelled and refunded within 2 hours of placing the order.

• After 2 hours, orders may be processed for shipment and cannot be cancelled or refunded due to a change of mind.

• Once an order has been processed or shipped, cancellation is no longer possible.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or has another issue caused during shipping or fulfillment, please contact us at nocapatelier@gmail.com within 7 days of receiving your order.

• Please provide your order number and clear photographs/videos showing the issue where applicable.

• After reviewing the issue, we may offer a replacement or refund, depending on the circumstances.

• Approved refunds will be issued to the original payment method, subject to the processing time of your payment provider.

Shipping Issues

If your order is lost, arrives damaged, or you experience another significant shipping-related issue, please contact us at nocapatelier@gmail.com within 7 days of receiving the order (or the expected delivery date, where applicable). We will review the issue and provide an appropriate resolution, which may include a refund or replacement.

Non-Refundable Situations

We generally do not offer refunds for:

• Change of mind after the 2-hour cancellation window.

• Orders that have already been processed or shipped.

• Damage caused by misuse, improper handling, or normal wear and tear.

• Requests made after the applicable 7-day reporting period.

Contact Us

To request a cancellation or report an issue with your order, please contact us at nocapatelier@gmail.comand include your order number and relevant details/evidence.

We reserve the right to review